Terms & Conditions

This is where I write what is basically an agreement between you and me, Paul, owner of K Bean Coffee Pty Ltd. 

If issues arise I always do everything I can to get a win:win result. I'm only happy when you are and I'm sure that's why I have so many great reviews online. Of course, the Terms & Conditions here are great and really help when things move into the grey area.

Of course, K Bean fully respects your consumer rights. 


Warranty

  • New goods [Home, use 12 months parts and labour] [Business use, 12 months parts]
  • Ex-demo goods [Home use, 6 months parts and labour] [Business use, 6 months parts]
  • Traded in goods [1 month labour only]
  • Warranty is valid within Australia only. No international warranty.
  • Warranty is valid for the first owner. It is not transferable.

 

Warranty Procedure

If you have a problem please start with my support notes and FAQs here. If you still have an issue please contact me first as most problems can be resolved over the phone.

If a repair is needed I will guide you to a local (metro) technician. The technician will assess the item.

  • Warranty covers manufacturing defects. If a manufacturing defect is found the technician will repair the machine under warranty and send K Bean an invoice. 
  • Warranty does not cover perishables (eg, gaskets) or damage caused by user error (eg, self-service, maintenance, water quality). If no manufacturing defects are found the technician will send you a quotation for repair and/or servicing.

Warranty assessment isn't always straight forward so I rely on technician's to assess validity, Their assessment is final.   

 

Shipping

  • Shipping applies to metro areas only. Additional costs to ship to non-metro areas will be charged to you. 
  • I provide full shipping insurance and I am responsible for repair of any transit damage.
  • The transit damage procedure is the same as the warranty procedure.
  • I am responsible for supplying goods to the courier. You are responsible for receiving goods from the courier. If re-delivery is required because a courier returns a parcel as "not deliverable" or "not collected" you are responsible for all courier fees for re-delivery. No exceptions so please make sure that you provide the correct delivery address and that you are able to sign for goods on delivery.

 

30 Day Change-of-Mind Policy

  • I want you to be 100% happy so I will take back returns for up to 30 days.
    • Change of mind (before shipping) - 100% store credit
    • Returned unused (in packaging)  - 90% store credit
    • Returned used (but unmarked) - 80% store credit
  • Strictly no refunds so please don't ask me as I really don't like to say "no"
  • Shipping costs (both ways) are not reimbursed.

 

Late Delivery

  • I do everything I can to get your gear to you quickly but sometimes there are delays caused by suppliers or couriers that are out of my control. For this reason, deposits & payments are non-refundable for late delivery. However, store credit may be offered in some cases.

 

Store Credit and Gift Vouchers

  • Store credit and gift vouchers are valid at listed web prices only. 

 

Deposits

  • Deposits indicate contractual agreement to proceed. 
  • Deposits are non-transferable and non-refundable.

 

Privacy

  • K Bean Coffee Pty Ltd respects your privacy.
  • Information you submit will never be sold to a third party.