Terms & Conditions

This is where I write what is basically an agreement between you and me, Paul, owner of K Bean Coffee Pty. Ltd. If issues arise I always do everything I can to get a win:win result. I'm only happy when you are and I'm sure that's why I have so many great reviews online. Of course, the Terms & Conditions here are great and really help when things move into the grey area.


Warranty

  • New products for home use - 12 months parts and labour warranty.  
  • New products for business use - 12 months parts only warranty.  
  • Ex-demo products - 90 day parts and labour warranty.
  • Traded-in pre-loved products - 30 day labour only warranty. 

Warranty Procedure

If you have a problem please start with my support notes and FAQs here

  • If you still have an issue please contact me as most problems can be resolved over the phone.
  • If a repair is needed I will guide you to a local (metro) technician.
  • The technician will independently assess the item.
  • If a fault is found the technician will repair the machine under warranty.
  • Warranty does not cover perishables such as gaskets and springs.
  • Warranty does not cover damage caused by scale.
  • Shipping costs to and from technicians are not reimbursed.

Shipping

  • I provide full shipping insurance.
  • I am responsible for repair of any transit damage. 
  • The transit damage procedure is the same as the warranty procedure.
  • I am responsible for sending (getting them to the courier at my end).
  • You are responsible for receiving (getting them from the courier at your end).
  • International buyers will be charged additional shipping.

30 Day Change-of-Mind Policy

  • I want you to be 100% happy so I will take back returns for up to 30 days.
    • Unused (factory sealed) - 100% store credit + shipping fees
    • Unused (not factory sealed)  - 95% store credit + shipping fees
    • Used but unmarked - 85% store credit + shipping fees
    • Used with minor signs of use - 20% store credit + shipping fees
  • For change-of-mind I will provide store credit only.
  • No refunds so please don't ask me as I really don't like to say "no"

Late Delivery

  • I do everything I can to get your gear to you quickly but sometimes there are delays caused by suppliers or couriers that are out of my control. For this reason, deposits & payments are non-refundable for late delivery. However, store credit may be offered in some cases.

Price Match Guarantee

  • On top of free training  (local) or free shipping, I guarantee to match any price.
  • Bank transfer payment is required for price matching.
  • This offer cannot be claimed retrospectively. 

Store Credit and Gift Vouchers

  • Store credit and gift vouchers are valid at listed web prices only. 

Deposits

  • The purpose of a deposit is to fix a price and reserve stock.
  • Deposits are an agreement to proceed so they are non-refundable. 

Privacy

  • Information you submit to K Bean Coffee Pty. Ltd. will never be sold to a third party.