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Terms & Conditions

These Terms and Conditions clarify the agreement between you (my valued customer) and me, Paul (owner of K Bean Coffee Machines Pty Ltd). When you buy from K Bean Coffee Machines Pty Ltd your purchase indicates agreement with these Terms and Conditions.

Have no fear. If issues arise I always do everything I can to get a win:win result. Issues are rare, and most are black and white. The Terms and Conditions here really help if things move into the grey area.

Warranty Policy

Your Consumer Rights

“Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, a replacement or other suitable remedy”

A major failure is a design fault that cannot be rectified with either a repair or a replacement. I am pleased to say that K Bean has never come across a case of a major failure.

Warranty Period

  • Individual - 12 months parts and labour

  • Business - 12 months parts only

Warranty Validity

  • Warranty is valid within Australia only.

  • Warranty is fully transferable upon change of ownership.

Extended Liability

K Bean cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs.

Warranty Cover

During the warranty period:

  • Your goods are covered for a major failure (a design fault that cannot be rectified with a repair)

  • Your goods are covered for minor failures (eg, component failures)

  • Your goods are not covered for damage caused by unreasonable usage (eg, commercial usage with a domestic machine), user error, failure to maintain equipment adequately, unapproved modifications, vermin (eg, cockroaches), or poor water quality.

  • Perishables such as springs and gaskets are not covered.

  • Noises (squeaks, hums and rattles) assessed as “normal” are not covered.

After the warranty period:

  • Your goods may be covered for a major failure (a design fault that cannot be rectified with a repair)

  • Your goods are not covered for minor failures (eg, component failures)

Warranty Procedure

If you have a technical problem please start off by flicking through the Home Barista Support FAQs by clicking here

If you still have an issue please submit a Support Form via K Bean’s Premium Support Portal by clicking here

If an assessment or a repair is needed you will be guided to your to your local technician. All warranty repairs are back-to-base. This means that you will need to get your machine to your closest coffee machine technician. If you prefer an on site repair this can usually be organised in metro areas. However, you will need to pay the on site call out fee.

The technician will assess the item.

  • If the failure is covered by warranty the technician will repair the unit and invoice K Bean for the repair.

  • If the failure is not covered by warranty the technician will send you a quotation for the repair.

Warranty assessment isn't always straight forward so I rely on technicians to assess validity. Technicians are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.

Deposit & Payments Policy

A deposit or a payment constitutes a 2 party contractual agreement to proceed. There are occasionally requests for refunds for reasons such as changed financial position, change of mind, etc. I understand that things can change but there is no acceptable reason for breaking a contract by either party.

Deposits and payments are:

  • Non-refundable - There are no exceptions so please do not ask.

  • Non-transferable - However, the goal is always a win:win result so minor changes may be possible. It may not be possible to change the contract if a special order has been made and/or stock has been held. Please appreciate that any offer to change the contract is going above and beyond what is legally required.

Shipped items are:

  • Non-refundable - There are no exceptions so please do not ask.

  • Non-transferable - There are no exceptions so please do not ask.

Shipping Policy

Normal delivery times to metropolitan areas are 1-2 working days to Melbourne and Sydney and 2-5 working days to other States and Territories.

K Bean Coffee Machines is responsible for supplying goods to the courier. You are responsible for receiving goods from the courier. If a courier issues a re-delivery fee this will be passed onto you via a Tax Invoice. To avoid fees please make sure that you are able to sign for goods on delivery.

I do everything I can to get your gear to you quickly but occasionally there are delays caused by suppliers or couriers that are out of my control. These delays are rare but they happen from time to time. When buying from K Bean you accept that this is the case and you also accept that late delivery does not provide grounds for cancellation of an order.

K Bean provides full shipping insurance and K Bean is responsible for repair of any transit damage. The transit damage procedure is the same as the warranty procedure.

Free shipping applies to metro areas only. Additional fees may be charged for shipping to non-metro areas.

Coffee in the Cup

You are not entitled to a refund if you are not getting the coffee that you want in your cup. Manual coffee machines and coffee grinders are tools to make great coffee but the road to coffee perfection is a journey that requires a willingness to learn. But have no fear. K Bean is here to support you on your home barista journey with a suite of online tools to share with all customers as well as premium phone support for all coffee machine customers.

Equipment Specifications

Manufacturers regularly make changes to the components the specifications of coffee equipment. This is due to a process of continuous improvement. Changes may also be region specific. When you buy from K Bean Coffee Machines you accept this and you also accept that you are not entitled to a refund due to minor changes to components or to specifications.

Privacy Policy

K Bean Coffee Machines respects your privacy. Information you submit will never be sold to a third party.

When you buy from K Bean Coffee Machines you agree to join our mailing list. You can opt out of our mailing list at any time.

To improve the customer experience this website uses Cookies and Google Analytics. Google Analytics does not identify individual users or IP addresses. K Bean Coffee Machines uses reports generated by Google Analytics to understand website traffic and usage. By using this website, you consent to the processing of data for these purposes.

K Bean Coffee Machines interfaces with social media sites such as Facebook, Instagram, Twitter and others. If you choose to "like" or "share" information from this website through to these services you should review the privacy policy of these services.