Terms & Conditions

This is an agreement between you (my highly valued customer) and me, Paul (owner of K Bean Coffee Machines Pty Ltd). When you buy from K Bean Coffee Machines Pty Ltd your purchase indicates agreement with these Terms and Conditions.

Have no fear. If issues arise I always do everything I can to get a win:win result. Issues are rare, and most are black and white. The Terms and Conditions here really help if things move into the grey area.


K Bean Coffee Machines Pty Ltd Respects Your Consumer Rights 

Your Rights under Australian Consumer Law - Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, replacement or other suitable remedy. 

A major failure is a manufacturing defect or design fault that cannot be rectified with either a repair or a replacement. I am happy to report that warranty claims are few and far between, and K Bean has never had a claim for a major failure. And remember, all goods sold by K Bean are sourced from and supported by authorised Australian distributors. K Bean does not buy from grey importers. 

You are not entitled to a refund if you are not getting the results that you want in your cup. Manual coffee machines and coffee grinders are tools to make great coffee but the road to coffee perfection is a journey that requires some perseverance. But have no fear. K Bean is here to support you on your home barista journey with a suite of online tools to share with all customers as well as premium phone support for all coffee machine customers.

Manufacturers regularly make changes to coffee equipment specifications. This is usually due to continuous improvement but it can also be region specific. When you buy from K Bean you accept this and you also accept that you are not entitled to a refund due to minor changes to specifications.


Warranty Policy

Warranty Period

  • New goods: Home, 12 months parts & labour; Business, 12 months parts only.

  • Ex-display goods: Home, 12 months parts & labour; Business, 12 months parts only.

  • Ex-demo goods: Home, 9 months parts & labour; Business, 9 months parts only.

  • Pre-loved goods: 14 days parts and labour.

Warranty Validity

  • Warranty is valid within Australia only. No international warranty.

  • Warranty is fully transferable upon change of ownership.

Extended Liability

K Bean cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs

Warranty Procedure

If you have a problem please start with the K Bean technical support notes and FAQs here. If you still have an issue please contact K Bean as most problems can be resolved very quickly over the phone.

If an assessment or a repair is needed you will be guided to your to your closest technician. Warranty repairs are back-to-base. This means that you will need to get your machine to your closest coffee machine technician. You won't have to travel far as K Bean has access to a network of technicians covering every metropolitan area. The technician will assess the item.

  • If the failure is covered by warranty the technician will repair the unit.

  • If the failure is not covered by warranty the technician will send you a quotation for the repair.

For details on what is covered by warranty and what is not covered by warranty please see the Warranty Policy section above.

Warranty assessment isn't always straight forward so I rely on technicians to assess validity. Technicians are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.

Cover During the Warranty Period

  • Your goods are covered for both minor and major failures.

  • Your goods are not covered for damage caused by user error, unreasonable usage, failure to maintain your equipment, unapproved modifications or poor water quality.

  • Perishables such as springs and gaskets are not covered.

Cover After the Warranty Period

  • Your goods are not covered for minor failures (eg, component replacement)

  • Your goods may still be covered for a major failure.


Here’s an example using a car analogy to provide a little context

Cover During the Warranty Period

  • Your car is covered for both minor failures and major failures.

  • Your car is not covered for damage caused by unreasonable usage, maintenance or modifications. (eg, using it on a racetrack, failing to service it, or using the wrong oil or the wrong parts)

  • Perishables such as brake pads and tyres are not covered.

Cover After the Warranty Period

  • Your goods are not covered for minor failures (eg, water pump replacement).

  • You goods may still be liable for a major failure (eg, car safety re-call).


Shipping Policy

Normal delivery times to metropolitan areas are 1-2 working days to Melbourne and Sydney and 2-3 working days for other States and Territories. Delivery times will be a little longer for coffee machines.

K Bean is responsible for supplying goods to the courier. You are responsible for receiving goods from the courier. If a re-delivery is charged you will be sent an invoice for the re-delivery fee. If you do not pay the re-delivery fee within 14 days this indicates failure to pay for your goods in full and voids your warranty. Late payment will not make your warranty valid. To avoid fees please make sure that you are able to sign for goods on delivery.

I do everything I can to get your gear to you quickly but occasionally there are delays caused by suppliers or couriers that are out of my control. These delays are rare but they happen from time to time. When buying from K Bean you accept that this is the case and you also accept that late delivery does not provide grounds for cancellation of an order.

K Bean provides full shipping insurance and K Bean is responsible for repair of any transit damage. The transit damage procedure is the same as the warranty procedure.

Free shipping applies to metro areas only. Additional fees may be charged for shipping to non-metro areas.


Deposit & Payments Policy

A deposits or a payment constitutes a 2 party contractual agreement to proceed. There are occasionally requests for refunds for reasons such as changed financial position, change of mind, etc. I understand that things can change but there is no acceptable reason for breaking a contract by either party.

Deposits and payments are:

  • Non-refundable - There are no exceptions so please do not ask.

  • Non-transferable - However, the goal is always a win:win result so minor changes may be possible as long as the total contract value does not decrease. (eg, for a $500 deposit towards a $5k package minor changes to the $5k package may be possible but the $500 cannot be transferred to $500 in general store credit). It may not be possible to change the contract if a special order has been made and if stock has been held for a long period. Please appreciate that any offer to change the contract is going above and beyond what is legally required.

Shipped items are:

  • Non-refundable - There are no exceptions so please do not ask.

  • Non-transferable - There are no exceptions so please do not ask.


Privacy Policy

K Bean Coffee Machines respects your privacy. Information you submit will never be sold to a third party

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