Terms & Conditions
This is where I write what is basically an agreement between you and me, Paul, owner of K Bean Coffee Pty. Ltd. If issues arise I always do everything I can to get a win:win result. I'm only happy when you are and I'm sure that's why I have so many great reviews online. Of course, the Terms & Conditions here are great and really help when things move into the grey area.
- New products for home use - 12 months parts and labour warranty.
- New products for business use - 12 months parts only warranty.
- Ex-demo products - 90 day parts and labour warranty.
- Traded-in pre-loved products - 30 day labour only warranty.
If you have a problem please start with my support page here
- If a repair is needed contact me.
- I will guide you to a local service technician.
- The technician will independently assess the item.
- If a manufacturing defect is found the warranty is valid.
- Shipping to and from technicians is not reimbursed.
- I provide full shipping insurance.
- I am responsible for repair of any transit damage.
- The transit damage procedure is the same as the warranty repair procedure.
- You are responsible for receiving goods.
30 Day Change-of-Mind Policy
- I want you to be 100% happy so I will accept returns within 30 days.
- New in factory sealed packaging - 5% re-stocking fee + transit fees.
- New in unsealed packaging - 10% re-stocking fee + transit fees.
- Used but in near new condition - 15% re-stocking fee + transit fees.
- Used with signs of use (eg, marks or scratches) - 20% trade-in fee + transit fees.
- For change-of-mind I will provide store credit only. No refunds.
Price Match Guarantee
- On top of great service with free training or free shipping, I guarantee to match any price.
- Bank transfer payment is required for any price matching.
- Of course, this offer cannot be claimed retrospectively ;)
Store Credit and Gift Vouchers
Store credit and gift vouchers are valid at listed web prices only. No Exceptions.
- The purpose of a deposit is to fix a price and reserve stock.
- Deposits are non-refundable. No exceptions.
I do everything I can to get your gear to you quickly but sometimes there are delays caused by suppliers or couriers that are out of my control. For this reason, deposits & payments are non-refundable for late delivery. However, store credit will be offered in some cases.
Information you submit to K Bean Coffee Pty. Ltd. will never be sold to a third party.
Changes to Terms & Conditions
Terms & Conditions are updated and revised as required. This page is always the accurate and current source.