Terms & Conditions

This is where I write what is basically an agreement between you and me, Paul, owner of K Bean Coffee Pty. Ltd. If issues arise I always do everything I can to get a win:win result. I'm only happy when you are and I'm sure that's why I have so many great reviews online. Of course, the Terms & Conditions here are great and really help when things move into the grey area.

Warranty

  • New products for home use - 12 months parts and labour warranty.  
  • New products for business use - 12 months parts only warranty.  
  • Ex-demo products - 90 day parts and labour warranty.
  • Traded-in pre-loved products - 30 day labour only warranty. 

Warranty Procedure

If you have a problem please start with my support page here

  • If a repair is needed contact me.
  • I will guide you to a local service technician.
  • The technician will independently assess the item.
  • If a manufacturing defect is found the warranty is valid.
  • Shipping to and from technicians is not reimbursed.

Shipping

  • I provide full shipping insurance.
  • I am responsible for repair of any transit damage. 
  • The transit damage procedure is the same as the warranty repair procedure.
  • You are responsible for receiving goods.

30 Day Change-of-Mind Policy

  • I want you to be 100% happy so I will accept returns within 30 days.
    • New in factory sealed packaging - 5% re-stocking fee + transit fees.
    • New in unsealed packaging - 10% re-stocking fee + transit fees.
    • Used but in near new condition - 15% re-stocking fee + transit fees.
    • Used with signs of use (eg, marks or scratches) - 20% trade-in fee + transit fees.
  • For change-of-mind I will provide store credit only. No refunds.

Price Match Guarantee

  • On top of great service with free training or free shipping, I guarantee to match any price.
  • Bank transfer payment is required for any price matching.
  • Of course, this offer cannot be claimed retrospectively ;)

Store Credit and Gift Vouchers

  • Store credit and gift vouchers are valid at listed web prices only. No Exceptions. 

Deposits

  • The purpose of a deposit is to fix a price and reserve stock.
  • Deposits are non-refundable. No exceptions.

Late Delivery

  • I do everything I can to get your gear to you quickly but sometimes there are delays caused by suppliers or couriers that are out of my control. For this reason, deposits & payments are non-refundable for late delivery. However, store credit will be offered in some cases.

Privacy

  • Information you submit to K Bean Coffee Pty. Ltd. will never be sold to a third party.  

Changes to Terms & Conditions

  • Terms & Conditions are updated and revised as required. This page is always the accurate and current source.