Terms & Conditions
This is where I write what is a contractual agreement between you (the customer) and me, Paul (Owner, K Bean Coffee Pty Ltd).
If issues arise I always do everything I can to get a win:win result. Issues are very rare, and most issues are black and white. The Terms and Conditions here are great and really help if things move into the grey area.
When you buy from K Bean Coffee Pty Ltd your purchase indicates contractual agreement with these Terms and Conditions.
Your Rights Under Consumer Law
K Bean Coffee Pty Ltd respects your consumer rights
Your Rights under Australian Consumer Law - Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, replacement or other suitable remedy.
A major failure is a manufacturing defect or design fault that cannot be rectified with either a repair or a replacement. I am happy to report that warranty claims are few and far between, and K Bean has never had a claim for a major failure. And remember, all goods sold by K Bean are sourced from and supported by authorised Australian distributors. K Bean does not buy from grey importers.
You are not entitled to a refund if you are not getting the results that you want in your cup. Manual coffee machines and coffee grinders are tools to make great coffee but the road to coffee perfection is a journey that requires some perseverance. But have no fear. K Bean is here to support you on your home barista journey with a suite of online tools to share with all customers as well as premium phone support for all coffee machine customers.
Manufacturers regularly make changes to coffee equipment specifications. This is usually due to continuous improvement but it can also be region specific. When you buy from K Bean you accept this and you also accept that you are not entitled to a refund due to minor changes to specifications.
New goods: Home, 12 months parts & labour; Business, 12 months parts only.
Ex-display goods: Home, 12 months parts & labour; Business, 12 months parts only.
Ex-demo goods: Home, 9 months parts & labour; Business, 9 months parts only.
Pre-loved goods: 14 days parts and labour.
Warranty is valid within Australia only. No international warranty.
Warranty is fully transferable upon change of ownership.
During the warranty period:
Your goods are covered for both minor and major failures.
Your goods are not covered for damage caused by user error, unreasonable usage, failure to maintain your equipment, unapproved modifications or poor water quality.
Perishables such as springs and gaskets are not covered.
Liability for major failures may extend beyond the warranty period. Beyond the warranty period:
You will be liable for any minor failures (eg, component replacement)
You may not be liable for a major failure
K Bean cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs
Here’s an example using a car analogy to provide a little context.
During the warranty period
Your car is covered for both minor failures and major failures.
Your car is not covered for damage caused by unreasonable usage, maintenance or modifications.
Perishables such as brake pads and tyres are not covered.
Liability for major failures may extend beyond the warranty period. Beyond the warranty period
You will be liable for any minor failures (eg, water pump replacement).
You may not be liable for a major failure (eg, car safety re-call).
If you have a problem please start with the K Bean technical support notes and FAQs here. If you still have an issue please contact K Bean as most problems can be resolved very quickly over the phone.
If an assessment or a repair is needed you will be guided to your to your closest technician. Warranty repairs are back-to-base. This means that you will need to get your machine to your closest coffee machine technician. You won't have to travel far as K Bean has access to a network of technicians covering every metropolitan area. The technician will assess the item.
If the failure is covered by warranty the technician will repair the unit.
If the failure is not covered by warranty the technician will send you a quotation for the repair.
For details on what is covered by warranty and what is not covered by warranty please see the Warranty Policy section above.
Warranty assessment isn't always straight forward so I rely on technicians to assess validity. Technicians are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.
Normal delivery times to metropolitan areas are 1-2 working days to Melbourne and Sydney and 2-3 working days for other States and Territories. Delivery times will be a little longer for coffee machines as all coffee machines are all bench tested before shipping.
K Bean is responsible for supplying goods to the courier. You are responsible for receiving goods from the courier. If re-delivery is required because a courier returns a parcel as "not deliverable" or "not collected" you are responsible for all courier fees for re-delivery so please make sure that you are able to sign for goods on delivery.
I do everything I can to get your gear to you quickly but occasionally there are delays caused by suppliers or couriers that are out of my control. These delays are rare but they happen from time to time. When buying from K Bean you accept that this is the case and you also accept that late delivery does not provide grounds for cancellation of an order.
K Bean provides full shipping insurance and K Bean is responsible for repair of any transit damage. The transit damage procedure is the same as the warranty procedure.
Free shipping applies to metro areas only. Additional fees may be charged for shipping to non-metro areas.
Deposit & Payments Policy
Deposits and payments indicate a contractual agreement to proceed so all deposits and payments and non-refundable. There are no exceptions to this.
Following receipt of a deposit or a payment stocking decisions and special orders may be made.
If a special order has been placed or if stock has been reserved, the deposit or payment will be non-refundable and non-transferable.
If a special order has not been placed the deposit or payment will be non-refundable but it may be transferable.
Shipped or collected items are:
Transferable. For up to 30 days a partial store credit may be offered. The amount of store credit offered will be dependent upon a number of factors including the condition of the item and the condition of the packaging. Shipping fees (both ways) will also apply.
K Bean Coffee Pty Ltd respects your privacy.
Information you submit will never be sold to a third party.
By buying from K Bean you agree to join our mailing list.
You can opt out of our mailing list at any time.