Terms & Conditions
This is where I write what is basically an agreement between you and me, Paul, owner of K Bean Coffee Pty. Ltd. If issues arise I always do everything I can to get a win:win result. I'm only happy when you are and I'm sure that's why I have so many great reviews online. Of course, the Terms & Conditions here are great and really help when things move into the grey area.
- New products for home use - 12 months parts and labour warranty.
- New products for business use - 12 months parts only warranty.
- Ex-demo products - 90 day parts and labour warranty.
- Traded-in pre-loved products - 30 day labour only warranty.
If you have a problem please start with my support notes and FAQs here
- If you still have an issue please contact me as most problems can be resolved over the phone.
- If a repair is needed I will guide you to a local (metro) technician.
- The technician will independently assess the item.
- If a fault is found the technician will repair the machine under warranty.
- Warranty does not cover perishables such as gaskets and springs.
- Warranty does not cover damage caused by scale.
- Shipping costs to and from technicians are not reimbursed.
- I provide full shipping insurance.
- I am responsible for repair of any transit damage.
- The transit damage procedure is the same as the warranty procedure.
- I am responsible for sending (getting them to the courier at my end).
- You are responsible for receiving (getting them from the courier at your end).
- International buyers will be charged additional shipping.
30 Day Change-of-Mind Policy
- I want you to be 100% happy so I will take back returns for up to 30 days.
- Unused (factory sealed) - 100% store credit + shipping fees
- Unused (not factory sealed) - 95% store credit + shipping fees
- Used but unmarked - 85% store credit + shipping fees
- Used with minor signs of use - 20% store credit + shipping fees
- For change-of-mind I will provide store credit only.
- No refunds so please don't ask me as I really don't like to say "no"
I do everything I can to get your gear to you quickly but sometimes there are delays caused by suppliers or couriers that are out of my control. For this reason, deposits & payments are non-refundable for late delivery. However, store credit may be offered in some cases.
Price Match Guarantee
- On top of free training (local) or free shipping, I guarantee to match any price.
- Bank transfer payment is required for price matching.
- This offer cannot be claimed retrospectively.
Store Credit and Gift Vouchers
Store credit and gift vouchers are valid at listed web prices only.
- The purpose of a deposit is to fix a price and reserve stock.
- Deposits are an agreement to proceed so they are non-refundable.
Information you submit to K Bean Coffee Pty. Ltd. will never be sold to a third party.