Warranty Policy

by Paul Sadler

Warranty Period

  • New goods: Home, 12 months parts & labour; Business, 12 months parts only.

  • Ex-display goods: Home, 12 months parts & labour; Business, 12 months parts only.

  • Ex-demo goods: Home, 9 months parts & labour; Business, 9 months parts only.

  • Pre-loved goods: 14 days parts and labour.

Warranty Validity

  • Warranty is valid within Australia only. No international warranty.

  • Warranty is fully transferable upon change of ownership.

Warranty Coverage

During the warranty period:

  • Your goods are covered for both minor and major failures.

  • Your goods are not covered for damage caused by unreasonable usage, maintenance, modifications or poor water quality.

  • Perishables such as springs and gaskets are not covered.

Liability for major failures may extend beyond the warranty period. Beyond the warranty period:

  • You will be liable for any minor failures (eg, component replacement)

  • You may not be liable for a major failure

Extended Liability

K Bean cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs


Example

Here’s an example using a car analogy to provide a little context.

During the warranty period

  • Your car is covered for both minor failures and major failures.

  • Your car is not covered for damage caused by unreasonable usage, maintenance or modifications.

  • Perishables such as brake pads and tyres are not covered.

Liability for major failures may extend beyond the warranty period. Beyond the warranty period

  • You will be liable for any minor failures (eg, water pump replacement).

  • You may not be liable for a major failure (eg, car safety re-call).