Warranty Policy

by Paul Sadler

  • New goods - Home use, 12 months parts and labour - Business use, 12 months parts only.
  • Ex-demo goods - Home use, 6 months parts and labour - Business use, 6 months parts only.
  • Traded in goods - 1 month labour only.
  • Warranty is valid within Australia only. No international warranty.
  • Warranty is fully transferable upon change of ownership. 
  • Warranty repairs are BTB (back-to-base). This means that you will need to get your machine to your closest coffee machine technician. You won't have to travel far as K Bean has access to a network of technicians covering every metropolitan area.
  • Warranty covers manufacturing defects.
  • Warranty does not cover perishables such as springs and gaskets, damage caused by user error, poor machine maintenance of unauthorised repairs or damage caused by scale and corrosion due to water quality issues.