If you have a problem please start with the K Bean technical support notes and FAQs here. If you still have an issue please contact me (Paul) as most problems can be resolved very quickly over the phone.
If an assessment or a repair is needed you will be guided to your to your closest technician. Warranty repairs are back-to-base. This means that you will need to get your machine to your closest coffee machine technician. You won't have to travel far as K Bean has access to a network of technicians covering every metropolitan area. The technician will assess the item.
If the failure is covered by warranty the technician will repair the unit.
If the failure is not covered by warranty the technician will send you a quotation for the repair.
For details on what is covered by warranty and what is not covered by warranty please see the Warranty Policy section above.
Warranty assessment isn't always straight forward so I rely on technicians to assess validity. Technicians are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.