Your Rights Under Consumer Law

by Paul Sadler

Let me start off my stating the obvious -  K Bean Coffee Machines respects your consumer rights 

Your Rights under Australian Consumer Law - Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, replacement or other suitable remedy. 

K Bean reserves the right to determine the extent of any failure. K Bean defines a major failure as an inherent manufacturing defect or design fault that cannot be rectified with either a repair or a replacement unit. 

...but have no fear. I'm happy to report that warranty claims are few and far between for K Bean. Also, K Bean has never had a claim for a major failure and I don't expect to have any. And remember, all goods sold by K Bean are sourced from and supported by authorised Australian distributors. K Bean does not buy from grey importers.