Warranty

Unfortunately problems do pop up from time to time. That’s the nature of machinery. Problems are always frustrating. If you are unlucky enough to have one please stay calm and work with me to get it resolved. I always appreciate calm, polite people who work with me.

If you have a problem start with my tips for Troubleshooting. After that move onto my Support Form

If I know of simple solution I will contact you directly to guide you. Note, that any self-service is at your own risk. Self-service is only for people who are competent in regards to mechanical repairs, and competent in regards to electrical safety. No liability is accepted for any damages caused by self-service.

If an assessment or a repair is needed I will put you in contact with your closest authorised service technician. You will need to get your goods to your authorised technician. This is standard practice across the industry.

Another option is to request a pick up and return service or an on-site repair. Not all technicians offer these services, but some will offer them for a small fee. You can discuss options with your technician.

After receiving your goods the technician will carry out an assessment.

  • If the failure is covered by warranty the technician will repair the unit then send an invoice for parts and labour to K Bean Coffee Machines.

  • If the failure is not covered by warranty the technician will send a quotation for parts and labour to you.

Warranty assessment is not always straight forward so I rely on technicians to assess validity. K Bean Coffee Machines will always respect the assessment of the coffee machine technician and when buying from K Bean Coffee Machines you agree to do the same.

Warranty Coverage

  • Domestic use - parts and labour

  • Business use - parts only

Warranty Period

  • Profitec, Lelit, La Pavoni, Dr Coffee, Gaggia – 24 Months

  • All other brands – 12 Months

During the Warranty Period

  • Your goods are covered for a minor failure (eg, a failed component). For a minor failure a business must repair or to replace. K Bean Coffee Machines reserves the right to repair because these machines are simple to repair and because they are not throw away appliances. Please do not demand a replacement for equipment with a minor problem.

  • Your goods are covered for a major failure. For a major failure a business must replace or refund. It is not reasonable to expect a replacement or a refund for goods with a minor problem (eg, a failed component). It is reasonable to expect a replacement or a refund for goods with a manufacturing problem that cannot be rectified by replacing a component.   

  • Your goods are not covered for damage caused by unreasonable usage, user error, failure to maintain equipment, unapproved modifications, vermin damage or poor water quality.

  • Your goods are not covered for damage caused by excessive force. eg, over-tightening of valves.

  • Perishables such as springs, o-rings and gaskets are not covered.

  • Noises (squeaks, hums and rattles) assessed as “normal” are not covered.

After the Warranty Period

  • Your goods are not covered for a minor failure (eg, a failed component). K Bean Coffee Machines will support you, and guide you to a local service technician.

  • Your goods may still be covered for a major failure. For a major failure a business must replace or refund. It is not reasonable to expect a replacement or a refund for goods with a minor problem (eg, a failed component). It is reasonable to expect a replacement or a refund for goods with a manufacturing problem that cannot be rectified by replacing a component.   

Extended Liability

  • K Bean Coffee Machines cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, self-service or self repair.