Your Consumer Rights
“Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, a replacement or other suitable remedy”
A major failure is a design fault that cannot be rectified with either a repair or a replacement. I am pleased to say that K Bean has never come across a case of a major failure.
K Bean cannot be held responsible for any direct or indirect harm to people or properties caused by incorrect installation, incorrect usage, incorrect maintenance, unauthorised modifications or unauthorised repairs.
During the warranty period:
Your goods are covered for a major failure (a design fault that cannot be rectified with a repair)
Your goods are covered for minor failures (eg, component failures)
Your goods are not covered for damage caused by unreasonable usage (eg, commercial usage with a domestic machine), user error, failure to maintain equipment adequately, unapproved modifications, vermin (eg, cockroaches), or poor water quality.
Perishables such as springs and gaskets are not covered.
Noises (squeaks, hums and rattles) assessed as “normal” are not covered.
After the warranty period:
Your goods may be covered for a major failure (a design fault that cannot be rectified with a repair)
Your goods are not covered for minor failures (eg, component failures)
If you have a technical problem please start off by flicking through the Home Barista Support FAQs by clicking here
If you still have an issue please submit a Support Form via K Bean’s Premium Support Portal by clicking here
If an assessment or a repair is needed you will be guided to your to your local technician. All warranty repairs are back-to-base. This means that you will need to get your machine to your closest coffee machine technician. If you prefer an on site repair this can usually be organised in metro areas. However, you will need to pay the on site call out fee.
The technician will assess the item.
If the failure is covered by warranty the technician will repair the unit and invoice K Bean for the repair.
If the failure is not covered by warranty the technician will send you a quotation for the repair.
Warranty assessment isn't always straight forward so I rely on technicians to assess validity. Technicians are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.